FAQs

1. What are the delivery options
We offer 2 options for local deliveries in Singapore.

• Registered Mail: $4 – Delivery Time: 2-3 working days
• Free collection at Halogen Foundation Office – Weekdays, 9:30AM - 6PM

COVID-19 Shipping Update:
All deliveries may be slightly delayed due to the current COVID-19 safety and social distancing measures implemented during this period.

2. Do you offer gift wrapping service?

Yes! We offer complimentary gift wrapping for our 'Bundles of Good'. Alternatively, you may request for gift wrapping service at an additional cost of $10. Simply check the gift wrapping option in your check out cart and leave a note in the remarks section.

3. Where can I get more information about the product?
Alongside each product listing, you’ll find more essential details, key product features as well as the dimensions of each item.

If you have any further questions relating to item, please contact us at shop@halogen.sg and we'll be happy to advise you.

5. Is my transaction secure?
Our website is secure and ensures the use of the latest technology to encrypt all information during data transmission. To verify that the page requesting your credit card information is secure, the letters “https” rather than “http” should precede the page's URL and/or there should be an unbroken key or padlock symbol located in the corner of the web browser.

6. What is your return and exchange policy procedure?

• Return and Exchange Condition
  Items that are in their original packaging and may be returned to us (at your sole cost) within 7 days of the date of delivery.
• Procedure
  Please contact us via email at shop@halogen.sg and quote your order number before proceeding to return any item(s).
• Risk
  You are responsible for the item(s) that you return to us until we receive them. Please note that we cannot be responsible for item(s) that are lost or which cannot be located prior to being delivered to us. You are encouraged to use a trackable form of delivery to send your returns to us.
• Processing Time
  Upon our receipt and verification of the returned item(s), and provided that they meet the returns criteria specified above, we will refund you the amount you paid for the returned item(s), excluding shipping costs. Any refund will be processed by us within 21 days of our receipt of the returned item(s).
• Exclusions
  Items purchased on sale, as well as accessories, are final and may not be returned or exchanged.

7. Do you accept wholesale orders?
Yes, we do accept wholesale orders above 100 pieces! Kindly reach out to us at shop@halogen.sg so that we can be of assistance.

8. Are the products I purchase eligible for tax deductibles?
Unfortunately, products sold on this website are not eligible for tax deduction.

9. Where can I go to make a donation?
Thanks for wanting to invest in the next generation! Head over to halogen.sg/donate-form to make a donation to our cause!